Availability, Prices and our Terms & Conditions.

McNeill Holiday Lets updated information and booking conditions. 

Going forward McNeill Holiday Lets now has a 4 night minimum stay. 

A 25% non-refundable deposit is required at the time of booking, to secure your reservation, the remainder of your balance must be paid at least 8 weeks prior to your arrival date. Your booking is not secured until your deposit has been paid.

Your booking will be automatically cancelled and your deposit forfeited, if your balance is not paid in full by the date given.

 

We also request a £100 security deposit, this will be refunded as soon as possible after your departure via bank transfer, less any costs for damages, breakages, replacement of items including furniture, DVD's, bedding and towels if deemed necessary and any extra cleaning costs outwith our usual cleaning requirements. You will be billed for any costs over and above the security deposit.

 

Should the house be unavailable due to circumstances beyond our control, a full refund will be given. McNeill Holiday Lets will not be liable for any other inconvenience, further expense or loss.

Arrival time is from 16:00 on the first day of your booked stay.

Please vacate the property by 10:00 on the morning of your departure.

 

One set of towels, per person and linens are provided, these must not be removed from the property. We recommend that you bring beach towels for use out with the house for activities such as swimming.

For insurance purposes, eight is the maximum number of people the house can accommodate, (including children). Only those listed on the booking can stay at the property.

There is no additional charge for electricity, except for the charging of electric cars.

A small welcome pack is made available for your arrival so please let us know of any food allergies and we will do our best to accommodate.

The oil central heating will come on twice a day. Due to the cost, if you would like to put it on at other times, a donation towards the cost would be very much appreciated.

This is a NON-SMOKING PROPERTY. Smoking is permitted outside but doors and windows must be closed so there is no transfer of smoke into the house. All cigarette butts must be distinguished and disposed of responsibly, not left on the ground or in planters!

The house must be left in the condition you find it, on departure, dishes used must be placed in the dishwasher and washed. A vacuum cleaner, mop and various other cleaning material are also made available for your use. Please read the information provided in the property for updated Covid-19 information.

Please be mindful of local neighbours and behave in a way, at all times, while at the property which does not break any law or cause damage to the property. We can refuse to allow you into the property, or ask you to leave if we reasonably believe any member of the party is behaving illegally, or that any damage is likely to be caused, been caused or is being caused by the behaviour of any member of the party. We will treat this as cancellation by you and no refund will be issued.

We are sorry but here is no daily maid service.

Vehicles must be parked in the driveway and not on the double yellow lines outside the property. We take no responsibility for any damage to you, your vehicle or property during your stay so advise you to have taken out the relevant insurance.

 

Both external doors must always be kept locked and, windows must be kept closed when you are out.

 

Smoke alarms must not be removed for any reason.

 

If there are any problems in the property during your stay, please phone us immediately. Our phone number is in the property along with emergency and local numbers. We want all our guests to have an enjoyable stay and cannot make any compensations for complaints made after your departure if we have not been given the chance to make them right during your stay.

 

The property is thoroughly inspected for damages and or losses after each guest leaves, however, if you find anything amiss, please report this within the first 24 hours of your arrival.

 

We cannot be held responsible for noise or disturbance which comes from beyond the boundaries of the property, or which is beyond our control.

 

We also cannot be held responsible for the breakdown of equipment such as boilers, washing machines, shower, nor the failure of public utilities such as water and electricity. If any of these do happen to occur during your stay, we will try our very best to rectify them.

 

Usage – The property must not be used for events, such as parties, celebrations, or meetings, without advanced consent. We can and will refuse entry or repossess the property, and treat as if you are cancelling, if any of these occur and we have no responsibility to find you other accommodation.

 

By paying the deposit and signing the form, you are hereby agreeing to abide by these terms and conditions, and we will assume you have read them thoroughly.

Covid-19

Subject to change, we will keep you updated.

If another Covid-19 lock-down is announced by the Scottish government and it affects your booked dates any payments already made, will be refunded in full unless you wish them to be transferred to a later, available date.

 

In the event of your having to cancel your holiday, the balance of your payment would still be liable unless you, a member of your family have a positive covid-19 diagnosis, or you have been contacted by the test and protect service.

We advise you to take out cancellation and holiday insurance.

Please inform us immediately by phone or email if you need to alter or cancel your booking, your booking will be cancelled from the date we receive your request. 

Cancellations more than six weeks from your arrival date will forfeit your deposit only, any other monies paid will be refunded in full.

Cancellations within the six week period of your arrival date will forfeit your deposit and balance unless we are successful in re-letting your dates in which case you will forfeit your deposit only, if we are unable to re-let your dates no refund will be given.

Any guests presenting themselves with symptoms or who is asymptomatic of Covid-19 while staying with McNeill Holiday Lets and who needs to self-isolate, will, according to the Scottish hospitality guidelines, be advised to check out and return home to self-isolate. Guests who present with acute symptoms, breathing difficulties, or whose life may be at risk must seek medical help immediately. 

If you decide to stay under these circumstances, you, the guest will be required to pay the full costs of any and all affected subsequent bookings, (deposits and balances).

In the eventuality that a previous guest has tested positive for Covid-19 while staying with us, and have been instructed to stay on at the property, and this has a subsequent effect on your dates, you will be given a full refund of deposits and balance paid. McNeill Holiday Lets will not be liable for any other inconvenience, further expense, or loss.

Please inform us immediately if in the two weeks prior to your arrival, you, a member of your party or a member of any of your parties family, falls ill with, is asymptomatic of, or tests positive for Covid-19, and please do not travel. We will refund you in full if you have to cancel after a positive covid-19 test.

McNeill Holiday Lets can not be held responsible for any disruption to your booking due to transport, travel or weather and no refunds will be issued.

 

We are extremely happy to be able to offer NHS staff and emergency services staff a 10% Discount, proof that you work for the NHS or emergency services, must be shown at the time of booking and will be verified. We also accept the Blue Light Card. Please enquire at time of booking as no discount can be made after payment of monies.​​

Covid-19 what to expect from us:

McNeill Holiday Lets are doing everything that we can, and to the best of our ability, to keep our guests reassured, safe and to help prevent the virus spreading. To help do this, we have and are: 

  • undertaken a risk assessment to ensure the safety of our guests.

  • We will be leaving as many days between bookings as we can.

  • We have completed and passed an infection prevention and control (including Covid-19) course, and as always will be thoroughly cleaning the property at changeovers and disinfecting using products approved for use on covid-19.

  • We will be wearing ppe, when completing changeovers. (masks, gloves and aprons).

  • We will provide a small amount of hand sanitizer and cleaning product for use during your stay.

  • We will be continuing with our non-contact check in and check out process.

  • We will be cleaning and sanitising keys before each arrival.

  • If you need us to visit the property for any reason during your stay, we will wear masks and gloves and practice social distancing.

  • We always wash throws between guests but will be removing some extra items from the property, especially if we only have a few guests staying at the property, this will make changeovers easier for us and will also help with the disinfecting of the property.

  • All our linen, towels, bathmats, pillow, duvet, and mattress protectors are changed between guests, this will continue, but we now need your help to strip your beds and bag/box up everything prior to your departure. You will find guidance on this and the bags/boxes in the property, for your use. We thank you for your help.

  • We will dishwasher on hot cycle, all crockery, cutlery, and glasses before your stay, but suggest you wash everything in hot soapy water on your arrival prior to use.

  • Remote controls will be cleaned with anti-viral cleaner and or placed into protective sleeves, between guests.

  • We know how important the books, leaflets, DVDs, computer games & consoles and board games are to your stay, so decided to keep them for your use. We are unable to disinfect each of these in between guests so if you wish to use them, we recommend that you wash your hands before and after use and if you wish you can clean them with the disinfectant spray/wipes/product.

 

Your help:

We would appreciate your help and understanding, and would ask that you inform us immediately and do not travel, if you, a member of your party or any of your parties family members fall ill with any symptoms, who are asymptomatic of, or test positive for covid-19, we will offer you a full refund on covid-19 cancellations. We would also ask you to please follow any instructions left for you in the property as it is important for you, the guest but also to us, our family, and our community.

In Scotland it is mandatory that face coverings be worn in shops etc. so we also ask that you please follow the Scottish Government guidelines when visiting Fort William. Please observe social distancing, wearing face coverings, which can be home made or purchased masks, preferably 3 layers, buffs or scarfs etc. Please make sure these cover your nose as well as your mouth and chin. If you wish to purchase hand made or locally made masks and face coverings, we can recommend a few to you that we know of. Wearing face coverings helps to protect those around you, not just yourself.

McNeill Holiday Lets keeps guests’ details for up to two years for tax purposes then they are destroyed. However, we will also use the main guests’ details for the Scottish Governments Test and Protect Covid-19 (21 days), strategy if needed.

We hope you will find our revised policies and guidance reasonable but welcome any questions or queries you may have.

Please use the contact us button, email or phone for enquiries and booking, alternatively, you can find us on Facebook. We look forward to hearing from you.

Please click on the word document to view the prices for 2020/21.

If you are unable to view them you can find the price list and current availability in the photo album section on the McNeill Holiday Lets Facebook page. Alternatively send us an email or private message. We would love to hear from you.

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